CRM & Sales Operations Expert

NITIN
JANGID
.

8+ years driving B2B sales pipelines, CRM systems, and MIS reporting. I turn raw leads into revenue and messy data into decisions.

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NJ
NITIN JANGID
CRM Coordinator · Ajmer, Rajasthan, IN
LeadSquared B2B Sales Meta Leads IndiaMART MIS Reporting Exhibitions Export Sales AI Tools
70%+
Payment Recovery
40%
MIS Effort Saved
18%
Conversion Boost
90%
Resolution Rate
CRM Management B2B Sales Operations MIS Reporting Exhibition Coordination Lead Generation Data Analysis Export Sales LeadSquared IndiaMART Meta Leads AI Tools Payment Recovery CRM Management B2B Sales Operations MIS Reporting Exhibition Coordination Lead Generation Data Analysis Export Sales LeadSquared IndiaMART Meta Leads AI Tools Payment Recovery
What I Do
CORE
SKILLS

From CRM architecture to trade exhibition floors, I bridge the gap between operations and growth — managing every stage of the B2B customer lifecycle with precision.

01
CRM MANAGEMENT
Built and optimized LeadSquared pipelines with automation journeys, lead scoring, and integrations with Shopify, WhatsApp, and Facebook Leads.
02
DATA & MIS
Created Excel dashboards cutting reporting effort by 40%. Translated high-volume datasets into decision-ready insights for senior management.
03
B2B & EXPORT SALES
Managed institutional clients and international export accounts. Coordinated with exporters and importers to confirm and fulfill orders with advance payment.
04
EXHIBITION MGMT
End-to-end trade fair management — organizer liaison, stall setup, fabricator coordination, marketing materials, and vendor management.
05
DIGITAL LEADS
Managed Meta platform leads and B2B portals including IndiaMART and TradeIndia. Built follow-up systems that meaningfully improved conversion rates.
06
AI-POWERED OPS
Applied ChatGPT and Claude for lead scoring, customer segmentation, sales forecasting, and crafting customer communications at scale.
70%+
Payment Dues
Recovered On Time
40%
MIS Manual Effort
Reduced
18%
Sales Conversion
Boost at Pidilite
90%
First-Contact
Resolution Rate
Work History
EXPERIENCE.
CRM COORDINATOR
BSG Daily Essentials Pvt Ltd NOV 2024 — PRESENT
  • Maintaining and updating CRM data using Excel and internal tracking systems to ensure full pipeline health.
  • Managing end-to-end customer pipeline from lead tracking to payment recovery.
  • Tracked outstanding payments and collaborated with accounts to recover 70%+ dues on time.
  • Coordinating with sales and support teams to ensure timely responses and improve service consistency.
  • Handling direct and export sales with advance payment customers, including importer and exporter coordination.
  • Managing exhibitions — full coordination with fabricators and organisers before and during events.
MIS EXECUTIVE
Toshniwal Industries Pvt. Ltd. MAY 2022 — AUG 2024
  • Maintained and validated high-volume Excel datasets to ensure accuracy across all reporting functions.
  • Automated recurring MIS reports using advanced Excel formulas and templates, reducing manual effort by 40%.
  • Built Excel dashboards to monitor sales KPIs and highlight operational gaps for leadership.
  • Delivered actionable insights to senior management by translating raw data into clear, decision-ready reports.
TECHNICAL CONTENT WRITER
Freelance NOV 2020 — APR 2022
  • Wrote use guides, help docs, and how-to articles on business and tech topics for websites and blogs.
  • Simplified technical content for non-technical audiences, ensuring clarity and ease of understanding.
  • Worked with small business clients to deliver content aligned with their brand voice and audience needs.
PRODUCT PROMOTER
Pidilite Industries Private Limited JUN 2018 — MAR 2020
  • Demonstrated product features and benefits, boosting conversions by 18%.
  • Maintained a professional brand presence while communicating product value to potential customers.
  • Provided real-time product feedback to the sales team based on customer interactions on the floor.
CUSTOMER CARE EXECUTIVE
AVVNL · Five Splash · ICCS APR 2016 — MAY 2018
  • Handled 100+ inbound and outbound calls daily with consistent quality.
  • Resolved billing and service inquiries with a 90% first-contact resolution rate.
  • Delivered high-quality support experience focused on customer satisfaction and retention.
Tech Stack
TOOLS &
PLATFORMS

Platforms and technologies I use daily to manage pipelines, track leads, analyze data, and close the loop between marketing and sales.

📊
LeadSquared
📋
Excel / MIS
🛒
IndiaMART
🌐
TradeIndia
📱
Meta Leads
💬
WhatsApp API
🛍️
Shopify
🤖
ChatGPT
🧠
Claude AI
📈
Dashboards
📧
Email CRM
🏢
B2B Portals
About Me
THE PERSON
BEHIND THE
PIPELINE

I am a results-driven CRM and sales operations professional based in Ajmer, Rajasthan. My career spans B2B sales, data analysis, digital lead management, and trade exhibition coordination across manufacturing and institutional environments.

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Credentials
EDUCATION.
// Degree
SAMRAT PRITHVIRAJ CHOUHAN GOVT. COLLEGE
Bachelor of Science (B.Sc.)
Ajmer, Rajasthan
// Secondary
DAV SR. SEC. SCHOOL
10th & 12th — Physics, Chemistry, Biology
Let's Connect

READY
TO HIRE?

Open to full-time roles in CRM, Sales Operations & Data Analysis

Email shaankit77@gmail.com Phone +91 97721 06189 LinkedIn nitin-jangid77
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